Returns Policy & Warranty

To contact us directly, please send us an email to info@cheapoz.com.au, or go to the contact us page here.

Warranty: As we are an authorized retailer, all electrical goods are covered by manufacturer warranty. Please refer to the individual products for further information on warranties.

ghd Warranties: ghd Australia handles all warranty and return claims, if you have an issue concerning your ghd electrical please get in touch with ghd’s Customer Service on 1300 443 424 or visit ghd’s returns page and follow the instructions.

We are a ghd Platinum Accredited Salon and Authorized Online Stockists, all our stock is sourced directly from ghd Australia so you can rest assured that your ghd purchase from Cheapoz is 100% authentic and genuine Australian model.

MUK Warranty: As we are authorized muk stockists, your muk electricals are covered by a 24 month manufacturer warranty serviced by Muk Hair Care Australia – mukhair.com.au, Phone: 1300 768 264. Email: info@mukhair.com

Returns: Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we’ll ensure the whole process is as simple and speedy as possible.

Change of Mind returns: We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.  All change of mind returned goods will be refunded minus delivery & 10% handling and re-stocking fee.

Faulty/Damaged Goods return: If you have received a faulty or damaged item please contact our customer service for assistance. Some items cannot be refunded due to health and safety regulations, to see if your product falls under this category please contact us. You must notify us of damaged item within 3 days of receiving your order, we will not accept claims for damaged/missing items beyond 3 days.

All returned items must be packaged appropriately. Please do not send back products without contacting us first.

Returns Dept.
CheapOZ.com.au
64 Essex Rd,
Mount Waverley
VIC 3149
Australia

We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Your return will be processed within 14 days of receipt, we will contact you directly regarding the issue of either a refund or credit note. Please allow a further 3-5 working days for the refund to appear in your account.